Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,443 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,443 reviews

TripAdvisor Rating  4.0/5  3,270 reviews

Location is perfect

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This is always going to be my first option in Rotorua to stay in. Location is perfect as everything is within reach plus you can have a lake view on your room. Walkable to the restaurants nearby and children's playground. Staffs were very polite, happy and respectful. Parking is quite hard if its on peak season but being an Accor member, should be ok. Toilet and bath a bit outdated though given this is rated as a 4star hotel.

Another stay in Paradise

Customer review rating 5.0/5

Heather B. Couples - Confirmed reviews ALL

A warm welcome, excellent staff, an extremely comfortable bed in a spacious room, delightful dining and bar visits, and front desk who were efficient and very effective. This is one of our favourite hotels, not surprisingly!

Overall ok

Customer review rating 3.5/5

Irina Couples - Confirmed reviews ALL

We stayed previously with Novotel Rotorua and ot was great. This time wasn't so great. The bathtub wasn't cleaned from previous guests, it was filthy and I needed to ask for it to be cleaned. The breakfast also was a bit of a disappointment. Previous stays were one of the best brekafasts I had in a hotel. This time was very minimal, many things weren't availble, maybe due to lower occupancy.

Shocking - a tarnish on the Novotel brand

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Arrived in the middle of a night time running event, which restricted our ability to access the hotel - similarly, there were exterior painting works, which necessitated a crane in front of our room. I’d expect to have been told this either before I booked or before we arrived. We were given a room which looked directly into the Ibis next door - if the view was not private, or obstructed, what exactly was I paying for? While the town does have a ‘smell’ to it, it was somehow worse inside our rooms. We could barely breathe. The shower was old, and the bathroom lights flickered. Stained carpet and furniture, dirty windows. Service in the dining area was also shocking. If we didn’t have evening activities booked in, we would have moved hotels after the first night. This hotel does not deserve to be associated with Accor. I will say the friendly and effective management team were apologetic and did what they could, but you can only put so much lipstick on a pig.

Disappointed

Customer review rating 1.5/5

Jackie Families - Confirmed reviews ALL

Arrived at 4.30 (approx) and our room was not ready. Not a major problem. Where given drinks vouchers for the bar to enjoy a drink while we waited. Got told our room was ready and given the access card. Got outside the room to find used glasses and empty milk bottles still sitting outside out room. Still not a major issue. Got inside the room, then discovered that housekeeping had not checked the fridge/mini bar and we had a half-drunk bottle of Coke in the fridge, and other mini bar items still there but no milk for Tea or Coffee. Contacted guest services to advise as I didn't want to be charged for something we didn't drink. My daughter had a shower and discovered the white towel she grabbed had some brown marks/stains on it. Behind the main curtains are some net (type) curtains which I went to pull over but there were only a curtain on one side - other side missing. Also the Air Con unit had a clunking sound which went on and off all night. In the morning on-check (appro.x 8.30am) there were a few people trying to check out and only on person on the desk......had to wait around 20 mins to check out.

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Other web-users rate our hotel

  • 1,537 reviews 9.2/10 Location
  • 2,667 reviews 4.9/10 Room
  • 1,970 reviews 7.1/10 Service
  • 52 reviews 3.5/10 WiFi
  • 1,065 reviews 2.9/10 Cleanliness
  • 987 reviews 5.7/10 Comfort
  • 737 reviews 4.3/10 Amenities
  • 686 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.