Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,477 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,477 reviews

TripAdvisor Rating  4.0/5  3,268 reviews

Over priced for what you get!

TripAdvisor rating 1.0/5

My-Bella-Puka TripAdvisor review

The Hotel experience was diabolical. From the moment we arrived our room wasn’t ready, no explanation just told we had to wait, was given a drink voucher but the bar was closed! 2 hours later we were shown to our tired old room. Chipped sink, no towels, old bath/shower, no plunger coffee, safe broken, furniture old, We changed for dinner and ate at the Atlas in house restaurant- it was terrible! Really bad food, bland, over cooked, slop! I can’t believe that the meals were put together by a qualified chef?? (This was the buffet) the next day we had no towels so couldn’t have a shower for hours, eventually we gave up and went out.. finally we got bath towels around 8pm. On check out the girl at the desk had no customer service skills whatsoever. The one saving grace was one front of house gentleman that managed to be kind and keep guests calm as he kept his cool with all the chaos going on. He needs a promotion! Goodness knows where the manager was hiding? Communication with guests would have been good. Shame on Novotel.

A lovely hotel, in a great location, but getting a bit tired.

Customer review rating 4.0/5

P. S. Families - Confirmed reviews ALL

We have stayed here several times and love this hotel. The location is great, the staff always good. So when in Rotorua last week, there was only one place to stay. We did enjoy our stay, however the room we stayed in was in need of renovation. I understand that this is easier said than done, but in order to maintain a standard, these things must be done. To sum up, still a great location, still great staff, but some maintenance needs to be done, which took the shine off our stay.

Excellent all round stay !

Customer review rating 5.0/5

Ec Business - Confirmed reviews ALL

Well appointed, excellent location and friendly staff.

Great location with a lovely lake view, enjoyed the lounge bar and breakfast.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant staff, good amenities in the hotel. Nice and handy to the local restaurants and bars. We took the offered upgrade and were pleased we did. It was lovely to open the curtains in the morning and see the sun shining on the lake. The hotel was clean and tidy. We would happily go back again!

Memorable for the wrong reason

Customer review rating 2.5/5

Caroline B. Couples - Confirmed reviews ALL

We were celebrating our golden anniversary so chose Novotel Rotorua for the occasion - but very disappointed with the standard of our room as we chose a dearer one than normal. There was bad damp smell in the bathroom which we noticed when we returned from dinner later in the evening. It was obvious the fan in the bathroom was not working as the room fogged up instantly when showering. Even with the door closed the smell still lingered all night. We advised the staff at check out - I would have thought the housekeeping staff would have noticed and reported the smell!

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Other web-users rate our hotel

  • 1,559 reviews 9.2/10 Location
  • 2,705 reviews 4.9/10 Room
  • 2,013 reviews 7.1/10 Service
  • 54 reviews 3.7/10 WiFi
  • 1,088 reviews 2.9/10 Cleanliness
  • 1,001 reviews 5.6/10 Comfort
  • 760 reviews 4.4/10 Amenities
  • 695 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.